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The Science Gateway Community Institute’s Consulting Services Program: Lessons for Research Software Engineering Organizations

Workshop: Research Software Engineers in HPC: Creating Community, Building Careers, Addressing Challenges (RSE-HPC-2022)

Authors: Marlon Pierce (Indiana University, Cyberinfrastructure Integration Research Center); Michael Zentner (University of California, San Diego (UCSD)); Maytal Dahan (University of Texas); Sandra Gesing (University of Illinois); Claire Stirm (San Diego Supercomputer Center (SDSC)); and Linda Hayden (Elizabeth City State University)

Abstract: We review the Science Gateways Community Institute's Embedded Technical Support program, which connected 20 research software engineers at four universities to 59 client science gateway projects across the United States from 2015-2021. We review how the program worked and summarize lessons learned from both evaluations and anecdotal observations. Our conclusions may be valuable for other organizations that supervise teams or research software engineers to provide in-depth technical consulting.

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