Technical Support Engineer - Level 2
DataDirect Networks
DescriptionThe Advanced Support Team (AST)/Level 2 Filesystem Support is part of DDNs support organization. The primary focus of the AST is to support DDNs customers with troubleshooting and repair during the lifetime of their DDN storage solutions. Also, escalations to the DDN engineering/development team are managed by AST team members

The Technical Support Engineer will mainly be responsible for filesystem support of DDNs EXAScaler solutions. These solutions are based on the Lustre parallel filesystem. To achieve quick turnaround times on cases the employee will need to manage their own queue, triage tickets, collaborate with peers and the DDN field team.

The essential duties and responsibilities include but are not limited to:
  • Ability to work Wednesday through Saturday on a 4 day 10 hour shift
  • Resolve file system issues on large, scalable customer systems and ensure customer satisfaction
  • Create test plans and procedures for customer upgrades and troubleshooting
  • Work with engineering for enhancing product quality using customer feedback and use cases
  • Demonstrate a thorough technical understanding of clients’ needs
  • While this is a remote working position, it does require some travel and occasion customer on-site working
  • As this is a customer facing role it requires flexibility; and also includes a one-week on-call team rotation approximately every 12 weeks.
  • RequirementsThis employee must have considerable knowledge of file system operations, disk-based storage systems, operating systems (mostly Linux), networking and troubleshooting technique. Required are strong communication skills, including: ability to connect with customers via phone, virtual meetings and in written correspondences. Minimum Requirements:
  • Must have 5+ years’ experience in a similar technical role
  • BSc in Electrical Engineering, Computer Science, Mathematics, Sciences, or equivalent
  • Experience supporting post-sales efforts is essential to success in this position
  • Proven in-depth technical knowledge and problem analysis skills
  • Excellent customer interfacing skills
  • Good verbal and written communication skills (English, second language beneficial) Essential Technical Requirements:
  • Experience of Lustre; administration/implementation/support
  • Strong knowledge of Linux architecture and fundamentals
  • Good understanding of the technical fundamentals of the system infrastructure including: Storage systems Linux operating system networking file systems
  • Demonstrable understanding of data storage concepts: RAID/Erasure Coding, block storage, file systems, etc.
  • Understanding of networking concepts: IP, TCP, routing, etc. Preferred Technical requirements include:
  • Other parallel filesystems such as SpectrumScale or StorNext
  • Experience reading, writing and debugging shell and Python or Perl scripts
  • Networking (InfiniBand Definite Plus)
  • Experience working with NAS protocols: NFS, CIFS, FTP,sftp,
  • Experience working with authentication protocols (ActiveDirectory, LDAP)
  • Company DescriptionDataDirect Networks ( is a world leader in massively scalable storage systems. Headquartered in Chatsworth, California, we are the leading provider of scaleable high performance data storage. DDN enables its customers to extract value and deliver results from their information. Our customers include the world’s most data-intensive organizations and Enterprises, with use cases ranging from online content and social networking, high performance cloud and grid computing, artificial intelligence, machine learning, life sciences, media production, security and intelligence. Learn more about what DDN has to offer, its products and customers at
    Event Type
    Job Posting
    TimeWednesday, 16 November 202210am - 3pm CST
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